LUMERUNE Returns and Exchanges: What to Know
We want you to feel confident about every LUMERUNE purchase. If something is not right, contact us before sending your jewelry back so our team can review the request and provide the correct instructions.
Before requesting a return
Keep the jewelry unworn, unaltered, and in its original condition, with its packaging and any included accessories. Eligibility can depend on the item, its condition, the purchase date, and whether it was marked as final sale or personalized.
How to request a return or exchange
- Email contact@lumerune.com from the address used for your order.
- Include your order number, the item involved, and the reason for your request.
- Wait for return instructions and the correct return address before shipping anything.
- Package the jewelry securely and retain your shipping receipt and tracking information.
Refunds
Approved refunds are issued after the returned item has been received and inspected. Processing time can vary by payment provider. Original shipping charges, return costs, duties, and taxes are handled according to the policy and circumstances that apply to the order.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us as soon as possible and include clear photos of the item and packaging. This helps us review the issue quickly.
Read the complete return policy
Review eligibility, exceptions and refund timing on our Returns & Refunds page. If a parcel appears delayed or missing, begin with Track Your Order.