We want every LUMERUNE piece to feel right from the moment it arrives. LUMERUNE offers a voluntary 30-day return policy, which means you may request a return within 30 days of the date your order is delivered.
From the date your order is delivered.
With original tags, packaging, and proof of purchase.
Earlier statutory deadlines apply where required by law.
The conditions below apply to LUMERUNE’s voluntary 30-day policy and do not limit any mandatory rights relating to cancellation, faulty goods, non-delivery, or items that do not match your order.
Return Eligibility
To qualify under our voluntary 30-day return policy, an item must be unworn, unused, and in the condition in which it was received. All original tags and packaging must be included, together with a receipt, order confirmation, or other proof of purchase.
Items showing signs of wear, alteration, accidental damage, missing components, or handling beyond what is reasonably necessary may not qualify for a full refund under this voluntary policy. These conditions do not limit any mandatory consumer rights that apply to your order.
How to Start a Return
Before sending an item back under our voluntary policy, email support@lumerune.com with:
- Your order number;
- The item or items you wish to return; and
- Your reason for the return, if you would like to share it.
If you are exercising a statutory right to cancel, you do not need to provide a reason and your cancellation is not subject to LUMERUNE’s prior approval. Send us a clear statement that you wish to cancel; an order number is helpful for identifying your purchase.
After you contact us, we will provide the applicable return address and return instructions. Please do not send an item to the address shown on the original parcel unless we confirm it. Returns sent elsewhere may be delayed or misdirected. This does not affect your statutory rights.
Return Shipping and Prepaid Labels
For change-of-mind returns under our voluntary policy, LUMERUNE does not automatically provide a prepaid return label. Unless we confirm otherwise in writing, you are responsible for the direct cost of returning the item.
We recommend using a trackable shipping service and keeping your proof of postage until your return has been completed.
Original delivery charges are generally non-refundable under our voluntary policy unless the return is caused by a LUMERUNE error or a refund is required by applicable law. Where an EU or UK statutory cancellation right applies, the standard delivery cost is handled as described in the EU and UK section below. Any import duties paid by LUMERUNE will not be deducted from an approved refund for the returned item.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or different from the item you ordered, contact support@lumerune.com as soon as possible.
For visible product or transit damage, we recommend contacting us within 48 hours of delivery so that evidence can be preserved. Please include:
- Your order number;
- Clear photographs of the item;
- Photographs of the packaging; and
- A photograph of the shipping label.
The 48-hour timeframe helps us investigate promptly. Reporting later does not automatically cause a claim to be declined and does not limit any applicable statutory consumer rights.
Once the issue is confirmed, we will offer a replacement at no additional cost or a refund to the original payment method, depending on product availability and your preference. If the item must be returned, LUMERUNE will cover the reasonable return shipping cost.
Lost or Missing Orders
If your package appears to be lost in transit, or tracking shows “delivered” but you cannot locate it, follow the steps on our Track Your Order page and contact us with your order number.
Once a carrier investigation confirms that the package has been lost, we will offer a replacement at no additional cost or a refund to the original payment method, depending on product availability and your preference.
Exceptions and Non-Returnable Items
The following items are generally not eligible under LUMERUNE’s voluntary 30-day return policy:
- Custom, personalized, or special-order pieces, unless defective or otherwise returnable under applicable law;
- Earrings and other pierced jewelry that have been worn, for hygiene reasons;
- Sealed hygiene-protected items once the seal has been opened, where permitted by law;
- Gift cards, except where applicable law requires otherwise; and
- Items clearly marked Final Sale, unless defective or returnable under applicable law.
For EU and UK statutory cancellation rights, a health or hygiene exception applies only where the item was supplied with a genuine protective seal, is not suitable for return for health or hygiene reasons, the seal was opened after delivery, and applicable law permits the exception. This does not affect rights relating to faulty or non-conforming goods.
If you are unsure whether an item is eligible, contact us before sending it back.
Exchanges
If you would like a different size, style, or item, the fastest option is usually to return the original item through the process above and place a new order once your return request has been approved.
If you need an exchange because an item is damaged, defective, or incorrect, contact support@lumerune.com and we will assist you directly.
EU and UK Statutory Cancellation Rights
Orders delivered to consumers in the European Union or the United Kingdom remain protected by all applicable mandatory consumer laws. This section applies independently of LUMERUNE’s voluntary 30-day return policy.
For eligible online purchases, you generally have 14 calendar days after receiving your order to notify us that you wish to cancel, without providing a reason. You then generally have a further 14 calendar days to send the goods back. Sending your notice before the first 14-day period expires is sufficient, and cancellation is not subject to prior approval.
To exercise this right, email a clear cancellation statement to support@lumerune.com. Include your name, the email used for the order, the item or items concerned, the delivery date, and your order number if available. We will reply with the applicable return address and instructions.
Where required by law, we will refund the price paid and the cost of the least expensive standard delivery option offered for your order. Extra charges for an express or more expensive delivery option are not refunded. We may wait until we receive the returned goods, or evidence that they have been sent, before issuing the refund.
You will normally be responsible for the direct return shipping cost unless the item is defective, incorrect, or we have agreed to cover that cost. You may inspect an item only to the extent reasonably necessary to establish its nature, characteristics, and suitability. Where permitted by law, we may reduce a refund to reflect a loss in value caused by handling beyond that level. Missing original packaging or tags does not, by itself, automatically remove a statutory cancellation right.
Exceptions may apply, including to clearly personalized goods and certain sealed goods that are not suitable for return for health or hygiene reasons once unsealed. These cancellation rules do not affect your legal rights if an item is faulty, damaged, not as described, or otherwise does not conform to your order.
Refunds
Once a voluntary return has been received and inspected, we will email you to confirm whether the refund has been approved.
Approved refunds under our voluntary policy are issued to the original payment method within 10 business days following approval. If applicable law requires an earlier refund, the legally required timeframe will apply. For an eligible EU statutory cancellation, reimbursement is made without undue delay and no later than 14 calendar days after we receive your cancellation notice, although we may withhold reimbursement until we receive the goods or evidence that they have been sent, whichever occurs first.
Your bank, card issuer, or payment provider may need additional time to process and display the funds after LUMERUNE has issued the refund.
If we have confirmed that your refund was issued and more than seven business days have passed without the funds appearing, contact support@lumerune.com.
Contact Us
For return eligibility questions or help with an order, contact support@lumerune.com before sending any item back.
Last reviewed: August 30, 2026