LUMERUNE DELIVERY
Shipping & Delivery
We currently ship to 44 countries and regions across North America, South America, Europe, Asia, and Oceania. Estimated delivery is 8–18 business days after dispatch for all destinations we serve. Available shipping services and costs are shown at checkout before payment.
CURRENT DELIVERY COVERAGE
Where we ship
Our current delivery coverage includes 44 countries and regions. Country names and ISO 3166-1 alpha-2 codes are shown below for clarity.
| Region | Countries and regions (ISO code) |
|---|---|
| North America 3 countries | Canada (CA), Mexico (MX), United States (US) |
| South America 4 countries | Argentina (AR), Brazil (BR), Chile (CL), Colombia (CO) |
| Europe 30 countries | Austria (AT), Belgium (BE), Bulgaria (BG), Croatia (HR), Cyprus (CY), Czech Republic (CZ), Denmark (DK), Estonia (EE), Finland (FI), France (FR), Germany (DE), Greece (GR), Hungary (HU), Ireland (IE), Italy (IT), Latvia (LV), Lithuania (LT), Luxembourg (LU), Malta (MT), Netherlands (NL), Norway (NO), Poland (PL), Romania (RO), Slovakia (SK), Slovenia (SI), Spain (ES), Sweden (SE), Switzerland (CH), Türkiye (TR), United Kingdom (GB) |
| Asia 5 countries and regions | Hong Kong SAR (HK), Japan (JP), Macao SAR (MO), Singapore (SG), South Korea (KR) |
| Oceania 2 countries | Australia (AU), New Zealand (NZ) |
Delivery availability is confirmed at checkout for the shipping address entered.
01
Rates & estimates
Estimated delivery is 8–18 business days after dispatch for all destinations we serve. Available shipping services and costs are shown at checkout before payment. View full details.
02
Tracking
When your order ships, tracking details will be sent to the contact information used at checkout. Carrier scans can take time to update. Follow your shipment on our Track Your Order page.
03
Duties & taxes
International orders may be subject to local duties, taxes, customs or carrier fees unless checkout states that they are included. Review the details.
SHIPPING COSTS & TIMING
Shipping Rates & Delivery Estimates
Shipping rates and available delivery methods are based on your destination, order contents, and carrier availability. Estimated delivery is 8–18 business days after dispatch for all destinations we serve. Any applicable shipping charge will be shown at checkout before you complete your purchase.
- Orders are typically processed within 1–2 business days. Processing time is separate from the estimated delivery time of 8–18 business days.
- Delivery estimates begin after your order has been processed and handed to the carrier.
- Estimated delivery times are provided as a guideline and are not guaranteed.
- International shipments may experience delays due to customs clearance, local carrier operations, public holidays, severe weather, or other circumstances outside LUMERUNE’s reasonable control.
- Remote areas, islands, and certain international destinations may require additional delivery time.
- Once your order has shipped, we will send a shipping confirmation email with tracking information when available.
You can also follow your shipment on our Track Your Order page.
Please review your shipping address carefully before completing your order. If you need to request a change, contact us as soon as possible at contact@lumerune.com. We cannot guarantee that an address can be changed or a parcel rerouted once processing has begun or the order has been handed to the carrier.
INTERNATIONAL ORDERS
International Duties, Taxes & Customs
International orders may be subject to import duties, taxes, customs-clearance fees, brokerage fees, or other charges imposed by the destination country, local authority, or carrier.
Unless checkout expressly states that duties and taxes are included or prepaid:
- The recipient is responsible for any applicable import duties, taxes, customs fees, brokerage fees, or other destination charges.
- These charges are not included in LUMERUNE product prices or shipping rates.
- The carrier or local customs authority may contact you directly for payment before delivery.
- Charges are determined by the relevant authority or carrier and may vary according to destination, order value, product classification, and local regulations.
- LUMERUNE declares the actual transaction value of merchandise on customs documentation as required by law. We cannot declare an artificially reduced value or mark a commercial purchase as a gift.
Customs inspections and clearance procedures may delay delivery and are outside LUMERUNE’s reasonable control. If you are unsure about possible charges, we recommend contacting your local customs authority before placing an order.
Refused or Unclaimed International Shipments
If required duties or taxes are not paid, a shipment may be held, returned, abandoned, or disposed of in accordance with local customs and carrier procedures.
If a refused or unclaimed shipment is returned to LUMERUNE, we will assess any eligible refund after the parcel has been received and inspected. To the extent permitted by applicable law, actual non-refundable return shipping costs, customs charges, brokerage fees, carrier fees, or other costs charged to LUMERUNE as a result of the refusal or non-collection may be deducted from any refund otherwise due.
If a shipment is abandoned, destroyed, or otherwise not returned to LUMERUNE, we may be unable to issue a refund, except where applicable law requires otherwise.
For questions about your order, please contact contact@lumerune.com.
CLIENT CARE
Need help with delivery?
Contact us with your destination and order number, if available. We usually reply within 1–2 business days.
contact@lumerune.comLUMERUNE is operated by Double JI America Inc. Business contact address: 8 The Green, Suite A, Dover, DE 19901, United States. This is not a returns address; request return instructions before sending an item.