LUMERUNE Returns and Exchanges: What to Know

Changed your mind about a piece, ordered the wrong size, or noticed a problem when your package arrived? Start by emailing contact@lumerune.com.

Please contact us before mailing anything back. We need to identify the order and check the item first, and the return address you should use may not be the same as the address shown elsewhere on your parcel.

Before you send anything back

If you’re considering a return, stop wearing the piece and keep everything that came with it.

Jewelry submitted for a standard return should be unworn, unaltered, and in its original condition. Please keep the original packaging and any accessories included with the item as well.

Some purchases can have different return conditions. This is particularly important for personalized pieces, items marked Final Sale, and jewelry that shows signs of wear, alteration, or damage after delivery.

You can find the full eligibility rules on our Returns & Refunds page.

Starting a return

Send an email to contact@lumerune.com from the email address you used when placing the order.

Tell us your order number, which piece you want to return, and why you would like to send it back. If there is a problem with the jewelry, attaching a photo at this stage is helpful.

We’ll review the request and send you the return instructions if the item is eligible.

Please wait for those instructions before shipping the package. Once you do send it, pack the jewelry carefully and keep both the shipping receipt and tracking number until the return is complete.

What happens to my refund?

A return reaching us does not automatically mean a refund has been issued. We first check the returned jewelry and confirm that it meets the applicable return conditions.

Once a refund is approved, it is sent back to the original payment method.

There are two separate parts to the timing: the time it takes us to receive and inspect the return, and the time your bank, card issuer, or payment provider takes to post an approved refund to your account. The second part is outside our control and differs between providers.

Any rules concerning original shipping charges, return postage, duties, taxes, or other order-related costs are explained in our full Returns & Refunds policy. Please check that page before sending your return.

Received the wrong piece or something arrived damaged?

Don’t start a standard return.

Instead, email contact@lumerune.com as soon as you notice the problem. Include your order number and clear photos of the jewelry you received.

For damage during delivery, please photograph the shipping package as well as the jewelry. Don’t throw the packaging away until we’ve reviewed the issue.

These photos help us distinguish a shipping problem from a product issue and work out what needs to happen next.

Still waiting for your package?

A return and a missing shipment are handled differently.

If tracking has stopped updating, your parcel is taking longer than expected, or it shows as delivered but you cannot find it, visit Track Your Order first.

For the complete rules covering return eligibility, exclusions, refunds, and other conditions, read our Returns & Refunds.