LUMERUNE HELP CENTER
LUMERUNE Jewelry FAQ
Choose a topic below to find the information you need.
01
FAQ
Find quick answers to common questions about shopping with LUMERUNE.
02
Contact Us
Need personal help? Get in touch with our customer care team.
03
Shipping & Delivery
Delivery times, destinations, costs, tracking and customs information.
04
Returns & Exchanges
Return eligibility, exchange options, refunds and final-sale guidance.
05
Track Your Order
Check the latest status and journey of your LUMERUNE order.
06
Jewelry Care
Simple guidance to preserve the beauty and finish of your jewelry.
Shipping information
Orders are typically processed within 1–2 business days. Estimated delivery is 8–18 business days after dispatch for all destinations we serve. You’ll receive tracking information when your order ships.
We process orders quickly to get them to you as soon as possible. If you need to change or cancel your order, please contact us within 12 hours of placing it.
Absolutely. Once your order ships, you’ll receive a tracking number by email so you can follow its journey to your doorstep.
