LUMERUNE Warranty and Repair Support

Jewelry is made to be worn, and sometimes things happen. A clasp can loosen, a bracelet can catch on something, or a stone can become damaged after regular wear. If you have a problem with a LUMERUNE piece, send us a few details and we’ll take a look.

What we can help with

We can review issues related to the construction of your jewelry or its components, including problems with clasps, findings, settings, or other parts of the piece.

If the damage happened accidentally, we may still be able to repair it for a fee. Send us photos first and we’ll let you know what is possible before you ship anything.

Everyday wear is different from a product defect. Scratches, gradual wear, discoloration caused by chemicals or moisture, lost jewelry, previous alterations, and damage caused by improper use are generally not covered by complimentary repair or replacement.

Requesting a repair or warranty review

Email contact@lumerune.com with your order number, the name of the piece, and a short explanation of what happened.

Please also include a few clear photos. One should show the complete piece, while close-up photos should show the damaged or affected area. If you remember when you first noticed the problem, include that too.

Photos help us understand the issue and determine whether the piece can be repaired without asking you to send it back unnecessarily.

After you contact us

We’ll review the information you send and let you know what we can do. Depending on the issue, we might recommend a simple care step, arrange a replacement component, assess the piece for repair, or provide another solution based on its condition.

Please don’t mail jewelry to us before contacting our team. If we need the piece returned, we’ll send you the correct return instructions and address.

Because we work with natural stones and pearls, an exact replacement is not always possible. Colors, markings, shapes, and inclusions naturally vary from one stone to another. The same can apply to older or discontinued components. If an exact match is unavailable, we’ll explain the options before moving forward.

Need help?

Contact LUMERUNE if something has happened to your jewelry.

For everyday maintenance, see our Jewelry Care Guide. For information about returning a recent purchase, please read Returns & Refunds.